Refund and Returns Policy

At JMDSports.in we are committed to delivering premium-quality and genuine cricket equipment to our customers. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.

Please read our Refund & Return Policy carefully before placing your order.

1. No Return Policy

We do not accept returns for the following reasons:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Preference regarding weight, size, or design.
  • Personal dissatisfaction after successful delivery.
  • Minor natural variations in wood grains or handcrafted cricket bats.

2. Refund Eligibility

A refund or replacement will be considered only if the product is received in a damaged condition due to transit.

3. Damage Claim Conditions

To qualify for a refund or replacement, the following conditions must be fulfilled:

  • The product must have been damaged during shipping.
  • The customer must report the issue within 24 hours of receiving the delivery.
  • A complete unboxing video (without any cuts or edits) is mandatory.
  • Clear photographs of:
    • The damaged product
    • The outer packaging
    • The shipping label
      must be provided for verification.
  • Claims submitted after 24 hours of delivery will not be accepted.

4. Return Process

If your damage claim is approved:

  1. Our support team will provide return instructions.
  2. The product must be returned in its original packaging, including all accessories, tags, and documents.
  3. Once the returned product reaches our warehouse, it will be inspected by our Quality Control team.

5. Refund Approval

After inspection:

  • JMDSports.in reserves the right to approve a full refund, partial refund, or replacement, depending on the condition of the returned product.
  • The final decision will be made solely by JMDSports.in and shall be considered final and binding.

6. Refund Processing Time

  • Approved refunds will be processed within 7–10 business days after successful inspection.
  • Refunds will be credited to the original payment method used while placing the order.
  • Processing time may vary depending on your bank or payment provider.

7. Non-Refundable Products

Refunds or returns are not applicable in the following cases:

  • Damage caused by misuse, negligence, mishandling, or improper storage.
  • Normal wear and tear after use.
  • Products modified or repaired by the customer or a third party.
  • Customized or made-to-order products, unless damaged during transit.
  • Claims without an unboxing video or submitted after the specified time limit.

8. Need Assistance?

If you have any questions regarding your order, refunds, returns, or damaged products, please contact our Customer Support Team.

Customer Support
📞 +91 96344 94287

Website
🌐 https://jmdsports.in

Business Hours
Monday – Saturday: 10:00 AM – 7:00 PM (IST)

JMDSports.in reserves the right to update or modify this Refund & Return Policy at any time without prior notice. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this policy.